OVERVIEW

At Adeco Trading we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

1. If you have an issue or concern with your product, please contact us immediately. We respond to all messages within 24 hours.  Please ensure your order number and full name are included in the email.

2. To facilitate a quicker process, please include pictures of the damaged or problematic item in your correspondence.

3. All returns must be made via our Return Procedure by filling out the product return form in the “returns” section.

4. Please do not return products unless directly requested to do so – we do not issue refunds for products returned without a request from the company.

5. Products must be in original packaging and in a new and resalable condition.

6. Any product that was used or fully/partially installed is non-returnable.

7. If item is damaged or not as advertised, a return is often not required. 

8. We are not responsible for color disparity.  Products may appear a slightly different color in their advertised photo than they actually are, depending on individual monitor settings.

9. If a replacement is required, once we have confirmed that a replacement will be sent, please allow 7 business days for the product to ship.

10. If the order is as advertised but unwanted, we are unable to refund shipping costs.  Product cost may be refunded if the item is returned.

11. If an As Advertised item is unwanted and already assembled by the customer, a 20 – 50% restocking fee may be deducted from the refund.


12. Once an order is placed, it cannot be cancelled, as it has already been processed. The unwanted product can be treated as a return once it is received by the customer (please see Returns).

13. If you receive a damaged item, we can offer replacement or refund. Please keep it with its original packaging for 14 days.  This is required in case the company files a claim with the shipping company and requires evidence of the damage.

RETURN PROCEDURE

1. Please contact us before returning any item.  We are not responsible for refunding any orders if we have not requested the return. You can also go to “returns” to fill in return request form and submit. We will process your return request once it is submitted.

2. If a return is required, and the company is at fault, a pre-paid shipping label will be provided.  Please note: the label will be created for a specific company (ie: UPS) and must be shipped through that company. If you have a concern about the shipping method, please let us know.

3. If a pre-paid label is not issued, a tracking number must be provided by the customer.  We are not responsible for refunding any orders that were returned without a tracking number.

4. Please allow 14 days from confirmed receipt of return for your refund to be issued.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.

ORDER CANCELLATIONS

When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.